Private-pay policy
Valley Mental Health and Wellness does not participate in insurance plans at this time and does not process insurance claims.
Patients may choose to independently seek reimbursement from their insurance plan, Health Savings Account, Flexible Spending Account or other community resources. The practice can provide a receipt and/or a superbill you may use for reimbursement upon request.
Payment method is by cash, check, or money order.
Alternative electronic payment methods including credit cards, debit cards, and cash apps accepted with a $5.00 per transaction convenience fee applied.
First appointments
To provide the best experience, all first-time appointments are scheduled in person.
Ongoing monitoring
Quality psychiatric care requires regular monitoring and contact.
Depending on your goals and plan, follow up contact can be as often as every 1-2 weeks for counseling or every 2-4 weeks if medications are being started or adjusted, or every several months if all is well. At the minimum, follow up appointments are required at least every four months if the treatment plan includes noncontrolled prescription medications, or at least every three months if the treatment plan includes controlled prescription medications.
Follow up appointments may be scheduled for either in person or telehealth based on the individual treatment plan.
Exceptions may be made on a case-by-case basis.
Emergency policy
Valley Mental Health and Wellness is unable to provide emergency services. There is no dedicated emergency telephone line, and the practice does not guarantee that phone calls will be answered or returned before 8 AM, after 5 PM, or on weekends and holidays.
The practice does not have admitting or treating privileges at any hospitals. If a psychiatric emergency arises — including but not limited to an allergic reaction to medication, suicidal thoughts with a plan to act, a suicide attempt, or homicidal ideation — clients or their family/support group must immediately call 911 or seek treatment at the local hospital emergency department.
Clients may also contact a local crisis office for assistance. A list of local crisis numbers is available on this website and is provided at the initial appointment.